020 3903 7225

Open hours

Mon-Sat: 9am - 6pm

Terms & Conditions

Privacy Policy

The AirCon Company is wholly committed to protecting your privacy. We value our visitors and endeavour to create an enjoyable and safe shopping experience when visiting our website. This privacy policy below sets out how we use and protect any information that you give and we are fully committed to ensuring your privacy is protected. Should we require you to provide certain personal information, it will only be used in accordance with this privacy statement. Please be aware that we may change this policy from time to time by updating this page.

Collection of data

For the purposes of making an enquiry or placing an order, our website may collect your name and appropriate contact information including email address, address, preferences and interests, as well as other information relevant to customer surveys and/or offers may also be requested.

How we use your data

We require this information to understand your needs and provide you with more information for the product(s) and/or service(s) you have requested. Your information may also be stored in our CRM system for Internal record keeping. We may also, from time-to-time, use the information to improve our products and services as well as using the information to customise the website according to your interests.

If you have opted in to receive marketing from us, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. We may also use your information to occasionally contact you for market research purposes. We will likely do this through email, phone or by letter.

If you do not wish to receive marketing of this kind, please let us know and we will remove you from our marketing database in line with GDPR and Data Protection Regulations. You can restrict the collection or use of your personal information by looking for the tickbox to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to or email us. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible and we will promptly correct any information found to be incorrect.

Website Security

We’re committed to ensuring your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

External Links

Our website may contain links to other websites and organisations. Please be aware that we do not have any control over these sites and therefore cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites not governed by this privacy statement. Please exercise caution and look at the individual privacy statement applicable to the website in question.

An introduction to cookies

A cookie is a small data file automatically placed onto your computer’s hard drive. Cookie files are created by our website and placed onto your device in order to help analyse and influence your preferences or behaviour. Analytical cookies are designed to track your journey and experience on our website so that we may tailor your experience and gather data. Overall, cookies help us provide you with a better website by allowing us to monitor which pages you find most useful. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Most web browsers will now automatically allow cookies to be placed onto your device. However you can modify your browser settings to prevent any cookies from being placed onto your device. Just be aware that setting your browser to block cookies may prevent you from taking full advantage of our website.

Cookies deployed by our website

These ensure that the site’s functionality operates as intended; remember your choices and preferences during and between visits; allow you to share pages via popular social media networks including Facebook and Twitter; allow you to interact with our website by leaving comments or opinions; post enquiries via online forms; track your visit for statistical analysis, and allow us to improve the usability, speed and security of our website.

Cookies are not deployed to collect any personal identifiable information (without your express permission), collect any sensitive information (without your express permission), pass data to advertising networks, pass personally identifiable data to third parties or to pay sales commissions

Your consent for cookie deployment by our website

Upon your first visit to our website, you will notice our banner alerting you to the use of cookies by our website. In compliance with the 2011 EU Cookie Law, our website operates on an ‘Implied Consent’ basis. This means we have assumed that you have ‘opted-in’ for our website to deploy cookies until you choose to deactivate them within your browser settings. Below you can learn more about the specific cookies deployed by our website, and how they can be disabled. For more information on the EU Cookie Law in the UK, we recommend visiting the Information Commissioner’s Office (ICO) website where you can find the latest information, guidelines and advice on the EU Cookie Law.

Cookies used by our website

Social Network Sharing

In order to make ‘Social Sharing’ accessible, our website utilises widgets either provided directly from the Social Networks and/or via amalgamative widgets from third parties. Cookies and privacy implications from the social networks vary and will be dependent on your nominated privacy settings with each Social Network. Social Sharing buttons will only deploy cookies if you are signed to that respective Social Network at the time of being on our website.

Analytical Tracking

Google Analytics allows us to track and compile anonymous visitor statistics, ranging from simple traffic volume to the type of browser you are using. This information is valuable to us to improve the usability, security and load speed of our website content. Google Analytics is a popular, secure, flagship webmaster product from Google. The privacy and security of Google Analytics data is a high priority at Google that you can read more about on Google’s Analytics Data Safeguarding page. Google also offers a Google Analytics Opt-out Browser Add-on that will allow you to automatically Opt-out of all websites that track your activity via Google Analytics. No personal information is collected by Google Analytics.

Enquiry Forms

Our visitors can choose to contact us via form(s) on our website. In order to prevent spam enquiries, we protect our forms with anti-spam challenges which ensure the visitor is an actual living person, rather than a computer bot or spider.

Disabling cookies

Most browsers allow you to easily control your cookie settings for all websites you visit. You can disable cookie deployment completely by customising your browser settings, however in doing this you may be limiting the functionality of the site.

If you are concerned about cookies tracking your movements on the Internet, then you may be concerned about spyware. Spyware is the name given to a particular type of cookie that tracks personal information about you. There are many anti-spyware programs you can use to prevent this. Learn more about anti-spyware software by visiting http://en.wikipedia.org/wiki/Spyware.